Tuesday, April 7, 2009

Response #1

Response #1 - from the folks at Wrigley (which apparently owns the Altoids brand, unbeknownst to me.)



Dear Mr. Dismukes,

Thank you for taking the time to reach out and request samples of Altoids® Ginger Mints. Altoids® Ginger Mints has been a very popular product and we appreciate your interest in it.

Unfortunately, because Wrigley receives many thousands of requests for samples from around the world, it's simply not possible for us to supply all of this free product and it wouldn't be fair for us to give to a few and not others. While we sincerely wish we could be more helpful, we won't be able to provide you with the samples that you requested.


If you have any additional questions or comments please feel free to contact us at 1-800-WRIGLEY Monday through Friday from 8:30 a.m. to 5 p.m. CST. Thank you again.


Sincerely,

Angela Brooks

Consumer Affairs Representative


Needless to say, I'm more than a bit disappointed in their response... which is why I chose to fight back. Apparently, this is not uncommon, seeing as how the email included a link to a website on which I could post a rebuttal... a 255 character rebuttal... but a rebuttal nonetheless:


Angela... seriously? That's it? That's all you can say? No sample pack? No coupon? Come on! I bet you dole out freebies to your family all the time. Who's gonna know I'm not family? Just this once... PLEASE!! Times are tough and my breath stinks!